Frequently Asked Questions (FAQs)
HOW CAN I PLACE AN ORDER AT FITNESS SUPERSTORE?
You can buy online, by telephone, mail order or in-store at one of our 8 nationwide showrooms. View full details of our payment methods.
HOW CAN I PAY FOR MY ORDER?
We accept the following cards: VISA, Mastercard and Maestro debit and credit cards. We also offer flexible finance options for orders over £299.
WHEN WILL PAYMENT BE TAKEN?
If your credit/debit card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. If your card is not authorised, payment will not be taken and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment. We will not charge you for any failed payment transactions.
DO YOU OFFER ANY FINANCE OR DEFERRED PAYMENT OPTIONS?
Yes, we offer a range of flexible finance options on purchases of £299 or more including 0% interest free credit and buy now, pay later options. We also offer classic credit options for orders over £300. Find out more about our finance options.
DO I NEED AN ACCOUNT TO ORDER FROM YOUR WEBSITE?
No, you don’t need an account to order from our website. However, setting up an account will allow you to view the status of your orders. Creating an account is easy and can be done either at the checkout or by clicking the 'Register' link on the top right of the website.
WHICH COUNTRIES DO YOU DELIVER TO?
We deliver to the UK and Eire. We can also deliver outside of the UK on selected items. Please phone 01604 673000 to check availability.
HOW CAN I TRACK MY ORDER?
We will send you an email to confirm your order has been received with a link to your account where you can check the status of the order. You can access your account any time via the "Log in" button on the top right of the website. Once your order has been despatched, we will send you an email with a link to track your order. If you have any further questions, please contact firstname.lastname@example.org or call 01604 673000 (Mon-Fri 9am-6pm, Sat 9am-5pm, Sun 11am-2pm).
CAN I CHOOSE A SPECIFIC DELIVERY DATE WHEN I PLACE MY ORDER?
You are able to select a particular delivery date for certain items bought through Fitness Superstore. When you proceed to the Checkout stage, you will be shown a calendar of available delivery dates for you to select from.
WHAT'S THE DELIVERY TIME OF MY ORDER?
This depends on the delivery method you've chosen, though standard delivery is between 5-7 working days from placing your order. Our carriers will contact you to either arrange a convenient date for the delivery or to confirm the required date with you. Alternatively, you can use the carrier’s websites to track your order. Read more about our delivery information.
WHO WILL DELIVER MY PURCHASES?
This depends on the product(s) you have ordered from us, the weight, size and the location of your delivery address. We have various carriers with specific specialisms to ensure your item arrives to your door on time and in perfect condition.
MY ORDER STATUS STATES MY ORDER HAS BEEN DESPATCHED BUT I HAVEN'T RECEIVED IT. WHAT DO I DO?
If you selected standard delivery, please allow 5-7 working days from the order date for your delivery. If you received a card from the courier advising you of a missed delivery, please contact the courier using the telephone number on the card. If you selected a named, express or next day service and you received a card from the courier advising you of a missed delivery on the requested day, please call the courier using the telephone number on the card.
Otherwise please contact us on 01604 673000 (Mon-Fri 9am-6pm, Sat 9am-5pm, Sun 11am-2pm).
CAN YOU PRICE MATCH?
We always do our best to match all competitors' prices on a like for like product. Please contact us via the ‘Seen it cheaper?’ button which appears on every product page. This short form will ask you to supply a few details including where you found the item cheaper (including website link) and the price. Once received, we will contact you and price match where possible.
CAN'T FIND YOUR ANSWER?
Please contact us and we'll do our best to help.