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Terms & Conditions last updated 24/08/07
General
Whilst every effort has been made to ensure that the information contained on this website and in our catalogues is accurate and up to date, Bodypower Sports Plc cannot be held liable for any errors, omissions or price changes.
Due to continuous product development specifications & colours may change and we may substitute a product for one of similar or better quality - please confirm upon order. E & O E
Please consult your Doctor before using any product.
All products are subject to availability.
All products are delivered flat packed and will require assembly by you. Installation may be available for an extra charge.
How To Order
Please note Bodypower Sports Plc is unable to accept orders under £20 (excluding delivery)
Please note that in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.
We have four methods for you to place your order! Telephone, Mail, in store and Internet.
All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on backorder for you because it is out of stock.
Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for backorder items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.
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Credit & Debit Card Orders
If the cardholders address is different from the delivery address you may be required to provide additional information. A customer service representative will contact you if this is required
Telephone Orders
Telephone orders can be placed Monday to Friday 9.00am to 9.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm. Have your order and credit card details ready. When placing your order by phone, you will be given an order number, which you need to keep for future reference.
Mail Orders
If ordering by post or fax you must provide all relevant information (i.e. product code and description, name and address, postcode and contact telephone numbers). This can be completed on a Bodypower Sports order form which is enclosed with our catalogues. Please allow a minimum of 5 working days for clearance of personal cheques on top of normal delivery time.
Internet Orders
Log onto www.fitness-superstore.co.uk and follow the online instructions. Please Note: Bodypower Sports Plc are at present unable to accept orders from Overseas or Southern Ireland on the website. If you require assistance or a specific quote for shipping overseas please call us on 00 44 (0)1604 773220.
Distance Selling Regulations
Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items made to your specification; perishable goods (e.g. food/supplements) goods purchased in store.
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To cancel your order you must write to us at our Northampton Head Office or send an email to sales@bodypower.co.uk , either before your order is despatched or within seven working days of delivery of your item(s),quoting your order number.
Head Office Address - Bodypower Sports PLC, Unit 7, Carousel Way, Riverside Business Park, Northampton, NN3 9HG.
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Bodypower Sports.
If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return.
If you cancel your order in writing within seven working days of delivery of your item(s)it is your responsibility to return the item(s) to Bodypower Sports at your expense. You must ensure that the goods are securely packed & insured against loss or damage & the goods arrive in an as new saleable condition by a carrier that requires a signature as proof of delivery.
Warranties
All products on our web site & in our catalogues are covered by a manufacturers warranty. If you are using any of the products in an environment other than in a residential house you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example a product with a "home use" warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require please ask & we will be happy to check if the products are suitable. No manufacturers warranty covers failure of a product if caused by unreasonable or abusive use or if the customer alters the product in any way or if the customer fails to provide reasonable & necessary care. Warranties also vary from manufacturer to manufacturer. If you require clarification of the terms for particular products we will be happy to supply these for you.
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Non UK Mainland Warranties
If you live outside the UK it is advisable that you check if the product you are wishing to purchase will have any warranty outside the UK.
Labour warranties for UK offshore postcodes may not be available. Please check before ordering. This is applicable to ALL offshore postcodes including Isle of Wight & Isle of Mann etc.
Delivery Information
Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
Free Delivery
All orders in our catalogues & on our website over £99.00 are delivered FREE to mainland UK addresses, excluding (but not limited to) the following postcodes: BT, HS, IV, AB, PH, PA, DD, KW and all offshore postcodes. There may be a delivery surcharge to these postcodes.
Restricted Access
Due to the size of some delivery vehicles, Bodypower Sports or any carriers delivering on behalf of us MUST be informed of ANY restrictions regarding access for the delivering vehicles. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Bodypower Sports will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges & a 15% re-stocking fee will be applied.
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Delivery (One Man)
All orders are processed and shipped in the order that they are received. Normal delivery time is 5 to 7 working days. Please note that unless the carrier/supplier offers a delivery booking in service your order will arrive without prior notification. A card will be left if no one is home & the goods returned to the carrier's local depot to await your contact. Delivery times may increase around holidays and peak shipping seasons. Please telephone to confirm current delivery times.
The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block. If you have alternative delivery requirements, please contact Bodypower Sports. Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery.
All deliveries are made Monday - Friday between 8am & 6pm. Our carriers are unable to give specific times for delivery. An express 'NEXT DAY' delivery service MAY be available on certain products (subject to availability) please telephone (01604) 773220 for a quote.
Delivery (Two Man)
This service is available on larger or premium priced products (check at time of order). Although the carrier will place the product in the ground floor room of your choice, this is subject to good and safe access. Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property. Please allow at least 10 working days for this service. All deliveries are made Monday - Friday between 8am & 6pm. Our carriers are unable to give specific times for delivery.
If it is found that the product 'will not fit' through/round any doors/stairwells etc and the product is subsequently returned, you are responsible for all outward & return carriage costs & a 15% restocking fee is applicable. These larger products have pre-arranged deliveries, which means the item will be booked in with you by the carrier or the supplier. If when the carrier arrives with your goods after pre-arrangement and there is no-one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for ALL charges for re-delivery. Please note, if the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.
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Installations
If you require installation on a product / products in the catalogue, the time between order & installation may be longer than for that of delivery only.
We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
It is imperative that the space for the product/s has been cleared & that access is unrestricted. If the installer is unable to commence work due to the area not being cleared or access not being available at the agreed time Bodypower Sports reserve the right to charge £25 for every half hour the installation engineer is unable to start work. We must be informed at the time of placing the order where the product/s are to be installed. All prices quoted are for ground floor installations in the main building of the property or a garage at side of the main part of the building. Installations above or below ground floor or outside the main building i.e. an outhouse etc may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product/s to their location, if no help is available then a 2 man installation may be required at extra cost.
Bodypower Sports are within their rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested & a representative of Bodypower Sports did not measure the area, then Bodypower Sports cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered too.
Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc will be chargeable. If the installation time is extended by there being inadequate parking / access then the extra time will also be chargeable at £50 per hour.
Request For Specefic Delivery Date Orders
It may be possible to request delivery for a specific date. Bodypower Sports Plc will endeavour to make this happen but it cannot be guaranteed. Bodypower Sports Plc will not entertain any claim whatsoever for compensation arising from late delivery due to a third party carrier.
Refused Deliveries
If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells etc and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs incurred by Bodypower Sports Plc & a 15% restocking fee is applicable. Please also see 'Restricted Access' terms. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the boxed dimensions of a product please call Bodypower Sports Plc prior to placing your order.
Late Deliveries
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
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Short Deliveries & Damage To Packaging
When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier's delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition.
Any short delivery of boxes must be reported to Bodypower Sports within 48 hours of signing. Neither Bodypower Sports nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
The customer is asked to examine the goods as soon as reasonably possible after delivery & notify us of any fault or damage as soon as reasonably possible.
Collection Of Faulty Products
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the items are received back at Bodypower Sports, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note that if the product is found on inspection NOT to be
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faulty on it's return to us, we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.
Please note: To give you the best service possible you will be required to contact the manufacturer/supplier directly for any faults/service issues for products other than Bodysolid, Powerline, Powertec, Vectra, Iron-Man, First Degree Fitness, TurboBell, Proteus & TKO. Please contact us for further details.
Website 30 Day Return Guarantee
To qualify for the 30-day return option the purchase price of the item being returned must exceed £200, otherwise our normal 10-day return option applies. Please note the 30 day return option is only applicable to purchases made through our "Fitness Superstore" website and does not apply to purchases made in-store or from catalogues. Some special order items (e.g. manufactured to order only, or, imported especially for a specific customer) do not qualify for the "30 day return option". Should this be the case you will be advised of this prior to shipment.
If you are not fully satisfied with your purchase you may return it (in its original packaging, freight prepaid) to us for a refund or credit (less any actual shipping, delivery and/or assembly charges incurred by us, in getting the product delivered to you). Please note any free-of-charge items received when purchasing the returned product/s, must also be returned, or paid for in full. No returns will be accepted without prior written authorisation from Bodypower Sports Plc.
In order to return your goods, you must obtain a Return Merchandise Authorisation number(RMA) from us within 30 days of delivery. All returns must be made using the original packaging & must arrive to us in good condition, with freight prepaid. The returned merchandise must be received back to Bodypower Sports Plc within 10 days of receiving the RMA. You must prepay all shipping charges and insure the shipment, or
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accept the risk of loss or damage during shipment, which you will be liable for.
To obtain a Return Merchandise Authorisation (RMA), please contact Bodypower Sports Plc customer Service department on (01604) 773220. We will credit your purchase immediately upon receipt of the returned item with an RMA number.
Customers should retain the original packaging material for at least 30 days; in the event of the item being returned to Bodypower Sports Plc. Please note Bodypower Sports Plc will not accept goods returned in non-original packaging.
Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to a 15% restocking fee, and the customer will also be responsible for freight costs both ways incurred by Bodypower Sports PLC.
Please note, goods purchased in store are exchanged at the manager's discretion & may be subject to a restocking charge.
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Buy Now - Pay In 6, 9 or 12 Months
All orders over £300 can qualify for our "Buy Now Pay Later" scheme. A 10% deposit is required & if the customer settles in FULL within the 6-month period there is NO INTEREST TO PAY. If the customer does not settle in full within the 1st 6 months, the outstanding balance will be made with 39 monthly payments at an APR of 29.9% (variable). Please note customers have the opportunity to settle the balance in full within the 1st 6 months if they so desire.
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Typical Example - Tunturi C35 Elliptical Trainer - Purchase price £599, pay a deposit (minimum 10%) £59.90, loan amount £539.10, then pay as much or as little of the balance over 9 months - If you reply the outstanding balance of your agreement in full within or at the end of 9 months after the date of purchase then you will not have to pay any interest - 0% INTEREST. If the balance is unpaid start paying 39 monthly payments of £24.66 (29.9% APR) total amount payable £961.74. But remember, the more paid over the 1st 9 months, the smaller the final 39 monthly payments.
You can apply for our "Buy Now Pay Later" scheme by phoning our free phone number or by visiting www.fitness-superstore.co.uk & proceeding to the check out basket with your order where you can apply for the "Buy Now Pay Later" scheme online, in the comfort of your own home, even when our superstore is closed.
Credit approval is normally given in under 30 seconds once you have provided these 3 simple pieces of information - Name - DOB & Address. Forms will be sent to you for approval & signature which you will then need to return the signed copies to us.
click here for more info...
Buy With Confidence
Your satisfaction is very important to everyone at Bodypower Sports Plc, if you are not satisfied with your order or have questions about your order, please call our Customer Service Department on 01604 773220 between 9am and 5pm Monday through Friday, or write to:
Bodypower Sports Plc
Unit 7, Carousel Way
Riverside Business Park
Northampton
NN3 9HG
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