|
|
"Many thanks for your prompt and excellent customer service"
Kind Regards, Ajay Patel
 19th February 2010
 "I have been given your name by your central Customer Services team as I wanted to pass on a compliment about one of the staff in your Gloucester store. I have never bought any fitness equipment before and was a little sceptical about visiting a store in person. I'm nearly 40 and a little overweight and had expected to be greeted by very skinny members of staff who would make me feel as if they were judging me (sorry - that may be a stereotype but, as I said, I'm completely new to this). I couldn't have been more wrong! My partner and I spoke to Ed who was incredibly helpful. He explained all that we needed to know, answered all our questions knowledgeably and pointed us in the right direction until we found a piece of equipment (an elliptical trainer) that would be right for us. I've now placed an order and can't wait to get started later this week.
My partner and I both believe that good customer service is key to selecting purchases but it seems rare nowadays. Ed was great - he gave us all we needed to know but did not pressure us (another poor sales tactic experienced far too often) and we felt very comfortable. Fitness Superstore will definitely be first on our list for any future purchase of this type."
Kind regards, Sharon Thomas
16th December 2009
|
|
|
"Bought a PF900 Cross Trainer, very happy with the cost, delivery and the product is excellent for home use."
Regards Phillip Hawyes
5th December 2009
"Hi, just a quick note to express my satisfaction with your online ordering/ delivery systems of the recent items bought from you, Proform Elliptical and Weider weight bench. both items arrived as promised next day delivery and by helpful couriers, i am unable to lift due to quad injury at present.
Both items seem to be good quality."
Regards Gary Hann
27th November 2009
"Received the 12kg Kettlebells yesterday - they're brilliant! I will most definitely be pointing my friends in the direction of Fitness Superstore
Best Regards"
Kim
12th November 2009
|
|
|
"Dear Steve
I would like to let you know how much I appreciate not only your prompt and professional service but also the fact that you did much more than was your duty to help me.
As you certainly are not surprised, my multi gym machine is working perfectly again. I am enjoying it much more now, thanks to your getting the new instructional poster for me. I am really grateful for the printed copies which I received last week - my attempt to print out the electronic copy was not too successful.
Many thanks for your help, I am truly impressed by your attitude and willingness to do more than just your job.
Kindest regards"
Helena Lacey
15 October 2009
|
|
|
"I Ordered a Tunturi C30-19, wow what a machine, Thanks it is outstanding and it was delivered much quicker than I thought it would be. Great price, great service, very quick delivery well done!!
Decided to purchase a Tunturi C30-19 elliptical cross trainer from Fitness-Superstore (FS) and this really is the king of cross trainers so if you have the money go for it. I am 17 stone, so I am by no means small. I have purchased a few home cross trainers in the past and they simply fell apart.
I live in rural Scotland and I paid £3.50 for next day delivery from FS. After I placed my order with FS which was before 12pm I was promptly called back by the company to tell me that my order had been dispatched. Sure enough 11am the next day the Tunturi arrived! wow, now that's service!!
To summarise FS has a great website! great products!, cheapest on the market by far! great customer service! excellent delivery! Well done fitness superstore i will be buying from them again and I will be recommending Fitness superstore to friends and family!! well done again 5 star!!!"
Colin Henderson
2nd June 2009
|
|
|
"Hi Angela
Just writing to thank you for your speedy answer and clear input on my order as of late i have had some incredibly poor dealings with other companies and would just like to say that i am incredibly impressed by the level service.
Kind Regards"
Nico Clark
16th May 2009
|
|
|
"Hi Trevor
Further to our telephone conversation I would just like to comment on the excellent Customer Service that I have received from yourself and Fitness Superstore in general. I was informed in a timely manner of the item being out of stock and appropriate advice and a suitable replacement was offered expertly.
I have already purchased equipment from you before and on both occasions your service has been very good.I will not hesitate in ordering from you again or recommending you.
Once again thank you.
Regards"
Ibrahim
13th May 2009
|
|
|
"Hi Shelley
Thank you for your outstanding customer service."
Hazel Robinson
25th April 2009
|
|
|
"Many thanks for your most prompt delivery, excellent service."
Kev Thomas
27th December 2008
"Hello Lee
Just a quick note to say that the Treadclimber that I ordered on Monday arrived today, so thank you very much for pushing it through. That's got to be the quickest service I've had in a long time. The delivery man from XDP was also very helpful as the equipment was very heavy....Thanks again"
Angela Lewis
27th November 2008
"I was delighted to receive my cross trainer only two days after placing my order and your customer service department dealt with a missing item from the free gift very quickly. I felt that I must congratulate you on your excellent service."
Linda Higgins
21st November 2008
"Called in & purchased a rowing machine yesterday, great service from staff (all very friendly and knew their stuff), great range of products and positive experience.
Well done, it is important you differentiate your levels of customer service from the pack during the economic wobble.
Special thanks to Tim...top man!!"
Gavin Hopkins
28th October 2008
|
|
|
"Goods recieived today. splendid service!
many thanks!"
Mike Williams
23rd September 2008
"Thanks for the very swift delivery, received within 48 hours, thought I'd be waiting 7 days!
Fab service."
A Mohammed
26th June 2008
"Thanks for being so prompt with my order and I am very pleased with my exercise bike, hope to use you in the future"
Jayne
29th May 2008
|
|
|
"Reebok called me back this morning and advised that the parts would be with me in 5 working days - very impressive Customer Service!
Thanks a lot for your help."
Richard
27th May 2008
"After our many trials and tribulations in the purchase of our Nordictrack C2500 Treadmill I am pleased to inform you that the machine is now up and running and has been so for ten days. I am very pleased with its performance and quality. You may remember that I had to report delivery damage to you which subsequently led to numerous frustrations in getting a replacement console assembly.
All is now well, and I would like to thank you and all the other members of your team who were involved in helping me achieve the final result: this thank you must also be extended to the staff at Icon Health & Fitness.
Once again thanks for all your help and you can rest assured I remain at this moment a satisfied customer.
Yours Sincerely"
Colin Harvey.
18th May 2008
"Many thanks for your help and the swift arrival, i will definately use your site for future purchases."
Eddie
14th May 2008
"Brilliant - Thank you for your swift response!"
Jennie
12th May 2008
|
|
|
"Just wanted to say thank you for the excellent customer service that I've received from yourself. A few weeks ago I was at a point where I was ready to cancel my order and find an alternative supplier. However, since contacting you, you have kept me updated as to the status of the order without me having to keep chasing and now it's in stock!
I'm looking forward to taking delivery in the near future. Once again, many thanks."
Sandra Shaw
2nd May 2008
"I would like to thank you for all you time and assistance in solving the delivery problem with TNT. It was nice to know that someone was dealing with matter who really cared, amid the frustration of two supposed deliveries that never ever happened. I have now received the Treadmill delivered at the time specified by you and I am most grateful for all you help in this matter.
Despite this experience concerning delivery which I know is outside your control, I would certainly order from you again."
Barry Lomax
11th March 2008
"Thank you very much for your quick reply. I think most if not all of the problems that have occurred during this order are my own fault and I thank you for putting the effort in and fixing them. I will definitely use this website again for buying sports equipment in the future.
Many thanks"
Alex Pajak
2nd March 2008
"Just a quick note to thank you and the staff at Bodypower for your quick response and excellent customer service. Chris Archer promptly returned my phonecall and despached the missing power box ,transformer and power lead for my Prospot P100
All is working and I am delighted with the kit."
Please pass my thanks to all concerned and I look forward to ordering further equipment in the near future
Kind Regards"
Darren Hamill.
24th February 2008
"Many thanks for the prompt service, most impresses. I contacted another company three weeks ago, three emails later and still no parts.
Nice to deal with people who are so efficient."
Gill Sutton.
12th February 2008
|
|
|
"Bought a leverage system with weights, very helpful staff, excellent fitting service, highly recommended."
Jimmy and Sheila Hayes
1st February 2008
|
|
|
"Many thanks for our table tennis table! We've had a great experience ordering from you and the product is great, so will definitely recommend you and order again.
Kind Regards"
Miriam MacLennan.
31st January 2008
"Just to say a BIG THANK YOU for sending me a replacement. The service I have received from yourself and your colleagues has been second to none. I would definitely recommend Bodypower Sports to anyone."
Thanks once again.
Mr Wallace.
8th October 2007
|
|
|
"I just want to say "Thank you" for brilliant customer service that I received from Tim this afternoon. He was fantastic. I know, for a fact, that you don't get great customer service everywhere you go and Tim was an exception. He was on the ball, patient and your Company received an order because of him. I hope Tim get recognition for his work this afternoon and we Corporate Jet Management, look forward to receiving our Treadmill on Friday."
Kind Regards
Nicky Gray
18th September 2007
"I purchased a treadmill from the Fitness Superstore and, as a very regular internet shopper, I have been pleasantly surprised by the level of customer service I received. The machine I needed was out of stock, but they kept me informed and even went out of their way to ensure I got it in time for my wife's birthday. All this and the best price on the web too! I would thoroughly recommend them to anyone.
Thanks again"
Simon
28th August 2007
|
|
|
"Just wanted to drop you an email of thanks for supplying me with my powertech leverage gym. This is a excellent piece of kit at an excellent price thats worth every penny. I wont even consider going anywhere else for any of my other training needs after such a pleasant professional experience with you, very calm and organised. Even when I wasn't, (thanks Steve!)
I'll be ordering again from you soon.
Many thanks again"
Matt Attwell
1st July 2007
"I'm just writing to say thank you very much for your help in organising the delivery and installation of our new treadmill. We've been testing it out over the last week and are very happy with it (although my legs are aching!)
Your delivery and installation agent, Steve, deserves a "pat on the back" for his positive attitude and friendly demeanour. He was knowledgeable and gave us confidence in your company - we will definitely be buying from you again, based on the value and service proposition provided by your staff. The whole procedure, from initial order to the installation, was faultless. We are currently choosing a multi-gym from your catalogue!
I am not in the habit of writing "thank you" letters, but I genuinely feel that Steve and the rest of your team are fantastic assets who will bring in more business for the company, both from myself and from the friends and colleagues I have been telling about you.
Kind regards and thanks again"
Gary Fisher
21st June 2007
"Just a quick note to let you know that my order as above was delivered safe, sound and on time. I acknowledge that the mat is now back ordered but I would like to say that so far, this whole purchasing process has been very professionally managed and made easier by your staff.
A Big Thank You"
Ed Nottingham.
30th May 2007
"Hello,
Just to say how pleased we have been with your service since we bought our X1500 cross trainer from yourselves last year. Due, I think, to a design fault, both the plastic peddles (why aren't they rubber?) have split and broken over a number of months, but two phonecalls and you have replaced them without the slightest fuss.
I recommended you to my brother (C Wilson of Worcester) who was after a similar item and when I pointed out how pleased we were by your excellent customer service and the speed of delivery, he purchased an X1500 from you too. This is thoroughly deserved on your part. It's so nice to deal with a company who puts the customer first.
Thanks for all your help, and if we are looking for any other pieces of fitness equipment in the future, we will come to you first."
F Wilson.
21st May 2007
|
|
|
|
|
