Popular customer questions
At Fitness Superstore we have dealt with tens of thousands of customers since 1994 and the most common questions are shown below:
Do I buy a cheap treadmill or a mid range/commercial one?
If you plan to use a treadmill for long distance running you should consider a mid range or commercial one (£600 and above). If you plan to use it for walking/light jogging then a treadmill machine under £600 should suffice.
Will it be comfortable to use?
Whilst the majority of them are comfortable to use it can be hard to make a purchasing decision whilst viewing them on our website. We always recommend trying out a treadmill at one of our showrooms to help you make an informed decision.
I am tall. Am I limited to the running machines I can purchase?
Taller people (6' and over) generally have longer running strides. Because of this it's recommended that tall people should consider a belt length of at least 140cm (55")
Can I purchase treadmills from you on finance?
Yes, at Fitness Superstore we offer finance on selected orders over £400. Call 0800 783 4506 to see if it qualifies for finance. (For more information see our finance terms and conditions.)
What is the cost of delivery?
At Fitness Superstore all orders over £99 are delivered to UK mainland addresses FREE of charge. (Exclusions do apply. For more information see our delivery terms and conditions.)
Do you offer a quick delivery service?
A large selection of our treadmills are available for a next day or Saturday delivery service. Our next day delivery service starts from £3.50 and our Saturday delivery starts from £3.95 (for more information see our next day delivery terms and conditions).
Can I try out some of the treadmills that you have for sale?
Yes, we have nationwide showrooms where you can try out a selection of our treadmills. To see a list of our showrooms visit the contact page.
How difficult will it be to install, and can Fitness Superstore install it?
Some are quick and easy to install and some can be a little more difficult, and whilst all the models we sell come complete with instruction manuals, we do understand that some of our customers may not be confident with installing their treadmill. For this reason we offer an installation service on a selected range of equipment. For more information call us on 0800 783 4506 (lines open 9am - 9pm Monday to Friday, 9am - 5pm Saturday and 11am - 4pm Sunday)