Basket Icon
Basket Icon
My Basket ยป
 
Basket Icon
Basket Icon
0
My Basket »
For existing order queries, please email delivery@fitness-superstore.co.uk
 
Basket Icon
Basket Icon
0
My Basket »
Find a Store »
Open 7 Days a Week
UK Map

01604 673000

Need help? 20 Expert advisors available now

Call: 9am-6pm (Mon - Fri) | 9am-6pm (Sat) | 11am-4pm (Sun)

COVID-19 Business Disruption

Dear Customer,

 

Firstly, we would like to thank you for choosing to shop with Fitness Superstore. Following the nationwide temporary closure of gyms, the volume of orders received has driven all areas of our business to maximum capacity, as our Customer Service, Sales and Warehousing teams work tirelessly to get orders out with as little disruption and delay as possible. However, in these difficult circumstances delays can sometimes be unavoidable, so please take note of the latest delivery timeframes referenced below. Please also allow the business additional time ro respond to any pre or post sale queries you may have. We very much appreciate your understanding.

Here are the main points you should be aware of in light of the current COVID-19 situation:

  • Current delivery time frames are up to seven working days (for orders placed from June 5th 2020) - please see more specific timeframes in the table below
  • As soon as your order is collected by the courier, you will receive tracking details by text or email
  • Please email delivery@fitness-superstore.co.uk with existing order queries - we will endevour to reply in one - three working days
  • Stock collections from Northampton store/Distribution centre have been suspended, with the exception of our appointment-only ex-display items from our returns warehouse (NN3 8RB)
  • For order cancellations and refunds, please email refunds@fitness-superstore.co.uk. All refunds will be processed within 1-2 working day where goods have not left the business.
  • Due to extreme demand, and to be fair to all customers, customers can purchase a maximum of six of each product
  • Our stores re-opened for business on June 15th 2020 - however restrictions apply, please read the updates below to help you prepare for your visit

Stores Re-Opening

We are delighted to announce that our showrooms reopened for business on the 15th June 2020.


Importance Notice Regarding Restricted Service and Product Availability in Stores


Our retail showrooms will be restricted to viewing product, controlled customer demonstrations and placing orders for home delivery only. Unfortunately, due to huge demand for home fitness equipment at this time (caused by COVID-19 lockdown restrictions) stock levels are extremely depleted; consequently, items can not be collected from the stores and many “in store” display models may not be in stock for immediate delivery, and in some cases may be out of stock for many months. Moreover, collection of new equipment from our Northampton distribution centre has been temporarily suspended.


Importance Notice Regarding COVID-19 Social Distancing Guidelines


There will unfortunately be restricted access in our showrooms,  allowing up to two households per salesperson (a maximum of four people per household) in the store at any one time. These measures will allow our sales staff to maintain controlled browsing/demonstration of products and enable the required two meter social distancing rules to safely operate. We would respectfully ask that customers' visiting our stores wear a "face covering" at all times. In addition you willl be asked to use hand sanitiser or disposable gloves (both provided) before entering the store. We thank you for your cooperation in helping to keep everyone safe.

Regrettably we can not accept cash or cheques at this time.

Latest Standard Delivery Timeframes

As of the 5th June 2020 "in stock" products are being delivered within 7 working days of order placement. However picking/delivery times will vary depending on the product(s) ordered.

Delivery Type Working days from order to despatch* Working days from despatch to delivery* Total working days from order to delivery*
One man** 1-3 1-4 2-7
Two man 5 Calendar date chosen by Customer. From 5 working days
Kerbside pallet 1-3 1-4 2-7

* Timeframes are a best estimate, not a guarantee.

** One man freight - Generally items with a box weight of less than 50kgs.

** Two man freight - Generally consignments with a single heavy box item(s) weighing in excess of 50kgs.

*** Pallet freight - Generally consignment weight over 300kgs. NB: Delivery method kerbside only.

Alternatively the majority of express/specified day delivery options are now available.

Ex-Display product collections

Due to COVID-19 restrictions, ex-display products must be collected from our Northampton Returns Warehouse at NN3 8RB. Collection is strictly by appointment only. A letter will be e-mailed in advance advising the collection time and date including the collection process & warehouse address. Collection slots are strictly Monday to Friday during business hours. Due to COVID-19 social distance guidelines, we are unable to offer assistance in loading your vehicle.

Express / Nominated Day Delivery Timeframes

As of May 26th, some products and postcodes are eligible for express and nominated day delivery services once again. These options are generally limited to weekend deliveries of two man items, and weekday deliveries of one man items - please add your chosen products to the basket and input your postcode at checkout to see which options are eligible for your order.

Lastly, we would like to thank you for your patience and understanding, and wish you the very best during this unprecedented time.

Kind Regards,

Fitness Superstore