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For existing order queries, please email

01604 673000

Phone lines are extremely busy (1 hour wait time)

Please email with order queries

Installation Request Form

Site access form relating to the installation of fitness and strength training equipment. We also use this form to gather information on ex-display doorstep only deliveries.

To ensure smooth and problem free installation please answer with as much detail as possible throughout this form.

Order Details

Delivery Address and Contact Details


  • If this delivery address is different to an address you have previous supplied, we will contact you to confirm the address.

Important Notice

Please help us to complete your installation by taking note of the following:

  • We will always endevour to arrive on time, but cannot be held responsible for late arrival due to unforseen circumstances.
  • If you have provided us with a valid mobile telephone number we will sent you texts from Bodypower on the day of your appointment which will contain a link to track your install/delivery team as they approach you
  • It is imperative that the space for the product(s) has been cleared. The area for the equipment to be installed into must be clear and ready before the installation team's arrival.
  • Access to the installation area is unrestricted. A clear, safe path from the access to your property to the installation area must be preparted before the installation team's arrival.
  • Adequate parking / vehicle access must be provided. Any charges incurred by the installer for parking etc. will be chargeable prior to the installation. Please note that we cannot provide an installation service where no parking is available. This includes Red Routes in Metropolitan Areas.

Bodypower Sports Plc reserve the right to charge up to £25.00 for every half hour the installation engineer is unable to start work (e.g. if you have not cleared the room for installation).

Road Access To Your Premises

Sat Nav Access

Property Acccess

External Acccess

Internal Access

Installation Area

Please note that Fitness Superstore sell floor protector mats. These are particularly useful if you have a solid wood, Parquet, laminate or tiled floor. Not only do they protect against damage to the floor & sweat, they help to stop machines from moving on certain floors.

For insurance reasons we are unable to install any product that requires us to drill into a customer’s property including buildings and their walls, (for example boxing bag brackets). We are also unable to install certain hardware products that may be ordered or come supplied with certain products, (for example JHT Passport Media Players). We are also unable to trim or shape rubber matting.

Some gyms and strength equipment have recommendations that they be secured to the floor in order to prevent tipping, rocking or shifting of the equipment. Fitness Superstore and its 3rd parties are NOT authorised or in a position to do this for you. We strongly recommend that you read the instruction manual for your equipment most carefully and should these instructions make such a recommendation for this, you make your own arrangements to ensure that this is done.

Please note that some equipment is not designed for the use of straps, belts, chains, ropes and other devices which could compromise stability and may invalidate your warranty.

All prices quoted are for ground floor installations in the main building of the property or a garage at the side of the main part of the building.

In some circumstances, installations above or below ground floor or outside the main building i.e. an outhouse etc. may be subject to a surcharge.

You may be asked to assist the installer to get the product(s) to their location.

Fitness Superstore is within its rights to refuse any installation if the engineer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested & a representative of Fitness Superstore did not measure the area, then Fitness Superstore cannot be held responsible. The product may be left at your property and installed at a later date for an additional cost.

For health and safety and insurance purposes, our teams are required to take various pictures of the front of your property, and the installation/delivery room before and after the installation, as well of the route to and from the installation room. We can not undertake install without taking these pictures.

Agreed installation time must be adhered to.

Installation costs have been calculated based on the information provided by you. Should any problems be encountered that we were not aware of during the installation of your equipment additional charges may apply.

Please be clear in your mind exactly where in the room you wish to have the equipment installed. Once built, some equipment may be very heavy and very timely to move, in which case an extra cost or further visit may be required.

Once you click submit below you will receive an automated thank you from the website. (If you do not get this, the form has not been sent to us)

Within three working days of us receiving this form you will receive an email from us acknowledging receipt of the form and/or with more information in respect to your installation. If you have not received further emails from us within 3 working days of submitting this form firstly check your Junk/Spam folders and if you still have no communication from us please contact us at the following email address :

Once we have received and processed the completed form we will plan/route your installation to take place within the working day lead time advertised at the top of this form at the time of receiving/processing this form.

If your installation is being completed by one of our internal teams our system will send an automated notification of your appointment date by email / text both 7 and 2 days prior to installation, but please keep an eye on your junk/spam folders as these emails can be diverted by your system and text are sent from BODYPOWER.