To qualify for the Website 14 Day Return option, the product must have been purchased online on the Fitness Superstore website or over the phone. Please note the 14 Day Return option is not applicable to sales made in store. Some special order items (e.g. manufactured to order only or imported especially for a specific customer) do not qualify for the 14 Day Return option. Should this be the case, you will be advised of this prior to shipment.
If you are not fully satisfied with your purchase, you may return it (in its original packaging, freight prepaid by you) to us for a refund or credit. If your notification to return is received in writing after 7 days of receipt of goods, your refund or credit will be less any actual, delivery and/or assembly charges incurred by us, in getting the product delivered to you. Within 7 days you are only liable for return freight. Please note that any free of charge items received when purchasing the returned product(s) must also be returned or paid for in full. No returns will be accepted without prior written authorisation from Bodypower Sports Plc.
In order to return your goods, you must obtain a Return Merchandise Authorisation number (RMA) from us within 14 days of delivery. All returns must be made using the original packaging and must arrive to us in good condition with freight pre-paid by you. The returned merchandise must be received back to Bodypower Sports Plc within 10 days of receiving the RMA. You must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during shipment, which you will be liable for. To obtain a Return Merchandise Authorisation (RMA), please contact Bodypower Sports Plc Customer Service department on 01604 673000. We will credit your purchase immediately upon receipt of the returned item with an RMA number.
Please note that returned goods bought from our website will be inspected when returned - goods not in "as new" condition may be subject to a cancellation fee.
Customers should retain the original packaging material for at least 14 days; in the event of the item being returned to Bodypower Sports Plc. Please note Bodypower Sports Plc will not accept goods returned in non-original packaging. Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost incurred by Bodypower Sports Plc.
Please note that during "lockdown" periods, only carriers are permitted to carry out returns on behalf of customers.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from this catalogue for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.
Please note that goods purchased in store are exchanged at the manager's discretion and may be subject to a cancellation charge. To cancel your order you must write to us at our Northampton Head Office or send an email to firstname.lastname@example.org either before your order is despatched or within 14 days of delivery of your item(s), quoting your order number.
Head Office Address
Bodypower Sports Plc
13 Gate Lodge Close
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Bodypower Sports. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s) it is your responsibility to return the item(s) to Bodypower Sports at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.
Please see our delivery information for terms regarding collection of faulty and damaged products or short deliveries.