Service and Maintenance

Below you will find basic safety and maintenance information for the products we offer. In addition to this information, you should be sure that you and all users of your equipment carefully read and understand all warning, safety and maintenance labels on every machine you purchase. Failure to do so may result in serious injury. It is imperative that you retain all owner's manuals and ensure all warning labels are legible and intact. You can obtain replacement owner's manuals and labels from the individual manufacturer.

If you have any questions about the operation, set up or maintenance of any fitness equipment, please call us on 01604673000 or email [email protected]

General Safety Rules

  • There is a risk assumed by all individuals who use this type of equipment. To minimize risk, you must follow these rules:
  • Inspect equipment before each workout. Check that all nuts, bolts, screws and pop pins are in place and fully tightened and inspect cables for signs of wear. Replace all worn parts immediately and never use a machine if any parts are damaged or missing.
  • Keep clear of cables and all moving parts when the machine is in use.
  • Always make sure all snap links are closed when doing any cable/pulley/strap exercises.
  • Exercise with care. Perform your exercises at a smooth, moderate pace. Never perform jerky or uncoordinated movements that may cause injury.
  • Do not allow children or minors to play on or around equipment.
  • It is strongly recommended that you work out with a training partner.

If you're unsure about the correct use of equipment or would like more advice, please call our customer service department on 01604673000.

WARNING: Consult your physician before starting your exercise program. For your own safety, do not begin any exercise program without proper instruction.

The safe use of equipment requires you to carefully read and follow the manufacturers' user recommendations, warnings and maintenance guidelines. Routine inspection and maintenance is critically important to ensure maximum safety and performance.

Although manufacturers use the highest quality materials available, wear is inevitable. Therefore, you must carefully inspect your equipment as outlined in the Maintenance Schedule. Be advised that dangerous conditions can arise even during a warranty period. A warranty does not negate your responsibility as owner to thoroughly inspect your equipment on a daily basis.

In addition to maintaining your equipment, you also have responsibility as the owner to:

  • always provide adequate supervision to all users.
  • instruct all users of proper usage.
  • ensure all supervisors and personal trainers (PTs) who instruct users are properly trained and know the function and importance of every adjustment and setting.
  • ensure all trainers provide correct instructions to users on the fundamentals of strength training.

Product Parts Breakdown

Below are basic safety and maintenance rules for the various different fitness equipment parts.


  • While the machine is not in use, carefully run your fingers along the cables to feel for thinning or bulging areas. Replace cables immediately at the first sign of damage or wear. Do not use equipment until damaged cables have been replaced.
  • Visually inspect cables for fraying, cracking, peeling or discolouration.
  • Check slack in cables and re-adjust cable tension if needed.
  • Ensure the jam nut on the selector rod top bolt is tight.


As well as technical inspection, looking after your machine’s upholstery is critical for extending its life expectancy.

  • Periodically take the time to use a mild soap or vinyl upholstery cleaner. Avoid using any abrasive cleaner not intended for vinyl use.
  • Keep sharp or pointed objects out of your pockets and clear of all upholstery.

Nuts and Bolts

Periodically inspect all nuts and bolts and tighten if necessary. If bolts seem to loosen periodically, use Loctite 242 for a long-term cure. It is important to go through a re-tightening sequence periodically to ensure that all hardware is properly tensioned.

Guide Rods

Wipe these clean with a dust-free rag and lubricate with a Silicon or Teflon-based lubricant.

Springs, Pins and Knobs

(Adjustments / locking pins / tightening knobs)

  • Check all pieces for signs of visible wear or damage.
  • Check springs in Snap Links and Pop Pins for proper tension and alignment.
  • If a spring sticks or has lost its rigidity, replace it immediately.

Anti-skid Surfaces

Replace if they appear worn or become slippery.

Warning Labels

Inspect and familiarise yourself with all safety warnings and other user information on decals.


For spare parts and servicing, please see our list of Service and Spares contacts.