Installation Request Form

Site access form relating to the installation of fitness and strength training equipment. We also use this form to gather information on ex-display doorstep only deliveries.

To ensure smooth and problem free installation please answer with as much detail as possible throughout this form.

COVID-19 :


In order to maintain Government Guidelines plus to protect other customers and or staff team we will be suspending installations in Very High Risk (COVID-19 Alert Tier Three) Areas.
If you are in a Tier Three area at the time you place your order you will still be able to choose the installation option but will later be contacted about the possible available options
If you already have an installation booked and your area is placed under tier three restrictions the installation will NOT go ahead, but you will be contacted about available options

We hope you understand the health and safety of our team, their families and other customers is extremely important to us.Within this form are a number of terms and conditions relating to the health and safety of yourself and our team during the installation visit.Please ensure you read these carefully and are prepared to meet the requirements we have set out. At the end of the form is a separate tick box which informs us that you have read, understood and agreed to these requirements, plus that you are fully aware that if you fail to comply with the restrictions our team may leave the job and you will need to pay for a return visit.

Please help us to complete your installation by taking note of the following:

- We will always endevour to arrive on time, but cannot be held responsible for late arrival due to unforseen circumstances.

- If you have provided us with a valid mobile telephone number we will sent you texts from Bodypower on the day of your appointment which will contain a link to track your install/delivery team as they approach you.

- It is imperative that the space for the product(s) has been cleared. The area for the equipment to be installed into must be clear and ready before the installation team's arrival.

- Access to the installation area is unrestricted. A clear, safe path from the access to your property to the installation area must be preparted before the installation team's arrival.

- Shortly before our team arrive, they will contact you by phone to run through a number of health-related questions; in order to ensure it is safe for them to attend and complete your installation/delivery/service. Please be aware that if your answers to these questions show there is a risk to our team, unfortunately, we will have to postpone the appointment and we will need to reschedule when it is safe for them to attend.

- Prior to our planned visit should any member of your household demonstrate or come into contact with an individual that demonstrates they have symptoms of COVID-19 or tests positive for COVID-19, please can you contact us immediately at installation@fitness-superstore.co.uk and in the subject line enter your order number and COVID-19 ALERT.

- Adequate parking / vehicle access must be provided. Any charges incurred by the installer for parking etc. will be chargeable prior to the installation. Please note that we cannot provide an installation service where no parking is available. This includes Red Routes in Metropolitan Areas.

- In order to reduce the risks to your household, our team, their families and other customers during our visit we ask that everyone in your property maintain a safe distance (at least 2 metres), whilst the team is present at your property.

- We ask that yourself and any other household members (including pets) remain in a different room to that which the team are working in.

- Should you or a member of your household including any pets enter the room whilst our team is working in there or come within 2 metres of them you will be reminded once. If this happens on a second occasion, you will be warned that should a third breach occur they will have to abandon the job and you would need to pay for a return visit when there is no longer any risk from COVID-19. If you then breach these restrictions on a third occasion the team will telephone the office to discuss the situation and seek permission to leave your property.

- The office will telephone you in order to discuss the cost and likely time scale of a team returning to complete the installation.

- Please be assured at all times our team will be making use of Personal Protective Equipment (PPE), this includes gloves, face masks, overshoes, disinfectant and hand gel. Common sense is the key factor in keeping our team and others safe – no risks will be taken to jeopardise this. When leaving the site, the used PPE will be placed into a small bag. We will ask if we can dispose of this in your outside bin. If this is not possible the team will double bag the used PPE items and will dispose of these off-site.

- Due to varying restrictions in different parts of the united kingdom to combat the COVID-19 virus and the possibility that some areas of the country may have to re-impose some lockdown measures the installation service may have to contact you to tell you that this service is not available in your are or postpone your appointment at the last minute. We will always do our best to work with you and within the measures imposed by local and national authorities but our first priority will always be to the health and safety of our customers and our staff teams.

- You will need to ensure that there is an adequate safe parking area for a long wheelbase transit van, within a reasonable distance from your property that will enable our team to abide by the social distance rules. Any pay to park charges must be paid for by you in advance of the installation. The team are not permitted to park illegally (i.e. on double yellow lines, Red Routes in Metropolitan areas or in a permit only parking zone without a permit). Please note that we can not provide an installation service were no safe parking is available and you may be charged for a revisit if the team arrive and these arrangements are not in place.

Order Details


Delivery Address and Contact Details


Important Notice


Please help us to complete your installation by taking note of the following:

  • We will always endevour to arrive on time, but cannot be held responsible for late arrival due to unforseen circumstances.
  • It is imperative that the space for the product(s) has been cleared. The area for the equipment to be installed into must be clear and ready before the installation team's arrival.
  • Access to the installation area is unrestricted. A clear, safe path from the access to your property to the installation area must be preparted before the installation team's arrival.
  • Adequate parking / vehicle access must be provided. Any charges incurred by the installer for parking etc. will be chargeable prior to the installation. Please note that we cannot provide an installation service where no parking is available. This includes Red Routes in Metropolitan Areas.

Bodypower Sports Plc reserve the right to charge up to £25.00 for every half hour the installation engineer is unable to start work (e.g. if you have not cleared the room for installation).

Road Access To Your Premises


Sat Nav Access


Property Access


External Acccess


Internal Access


If yes, please indicate the smallest dimension:

Installation Area


Please note that Fitness Superstore sell floor protector mats. These are particularly useful if you have a solid wood, Parquet, laminate or tiled floor. Not only do they protect against damage to the floor & sweat, they help to stop machines from moving on certain floors.

For insurance reasons we are unable to install any product that requires us to drill into a customer’s property including buildings and their walls, (for example boxing bag brackets). We are also unable to install certain hardware products that may be ordered or come supplied with certain products, (for example JHT Passport Media Players). We are also unable to trim or shape rubber matting.

Some gyms and strength equipment have recommendations that they be secured to the floor in order to prevent tipping, rocking or shifting of the equipment. Fitness Superstore and its 3rd parties are NOT authorised or in a position to do this for you. We strongly recommend that you read the instruction manual for your equipment most carefully and should these instructions make such a recommendation for this, you make your own arrangements to ensure that this is done.

Please note that some equipment is not designed for the use of straps, belts, chains, ropes and other devices which could compromise stability and may invalidate your warranty.

All prices quoted are for ground floor installations in the main building of the property or a garage at the side of the main part of the building.

In some circumstances, installations above or below ground floor or outside the main building i.e. an outhouse etc. may be subject to a surcharge.

You may be asked to assist the installer to get the product(s) to their location.

Fitness Superstore is within its rights to refuse any installation if the engineer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested & a representative of Fitness Superstore did not measure the area, then Fitness Superstore cannot be held responsible. The product may be left at your property and installed at a later date for an additional cost.

For health and safety and insurance purposes, our teams are required to take various pictures of the front of your property, and the installation/delivery room before and after the installation, as well of the route to and from the installation room. We can not undertake install without taking these pictures.

Agreed installation time must be adhered to.

Installation costs have been calculated based on the information provided by you. Should any problems be encountered that we were not aware of during the installation of your equipment additional charges may apply.

Please be clear in your mind exactly where in the room you wish to have the equipment installed. Once built, some equipment may be very heavy and very timely to move, in which case an extra cost or further visit may be required.

After receipt of this form and prior to our teams arrival you will receive a number of emails that set out the work our team will be doing , the access information and the room in which you want the installation to take place. Please be aware that in order to preserve your warranty and to ensure that our work is adequately insured the team are not permitted to undertake any task not listed in any location not set in these emails.