COVID-19 Business Updates

Latest update: 16/6/2021

 

Dear Customer,

 

Despite higher than usual order volumes, we are still offering Express and Next Day Delivery options on a wide range of products for a small surcharge.

Our standard delivery times are also quicker than our competitors', meaning you can fill your home gym with your favourite equipment in no time.

Please be aware that our phone and live chat facilities are busier than usual at this time, and we apologise if we are taking slightly longer than usual to address your queries, but rest assured we are doing everything possible to minimise delays.

 

We’ve addressed some commonly asked delivery questions below to assist in the first instance:

 

- Standard delivery orders will be delivered within 5 working days

- We will send you a dispatch notification as soon as your order is with the courier. If you require further information, please email delivery@fitness-superstore.co.uk.

- To request a cancellation or refund, please email refunds@fitness-superstore.co.uk.

- Customer orders placed online cannot currently be collected from our Northampton Distribution Centre, with the exception of ex-display items. 

- Due to lockdown measures, one man items travelling to Guernsey may be be disrupted.

 

Current Standard Delivery Timeframes

 

Delivery Type Working days from order to despatch* Working days from despatch to delivery* Total working days from order to delivery*
One man 2-3 1-2 3-5
Two man 3-4 Calendar date chosen by customer See date at checkout
Kerbside pallet 2-4 2-3 4-7

 

Should you require a faster delivery service see our express delivery options at checkout.

 

Thank you for choosing to shop with Fitness Superstore!

 

Kind Regards,

Fitness Superstore