COVID-19 Business Updates

Latest update: 08/4/2021 (5pm)

 

Dear Customer,

 

Despite higher than usual order volumes, we are still offering Express and Next Day Delivery options on a wide range of products for a small surcharge.

However our standard delivery times are also quicker than our competitors, currently up to 5 working days, meaning you can fill your home gym with your favourite equipment in no time.

Please be aware that out phone and live chat facilities are busier than usual at this time, and we apologise if we are taking slightly longer than usual to address your queries, but rest assured we are doing everything possible to minimise delays.

We’ve addressed some commonly asked delivery questions below to assist in the first instance:

 

- Standard delivery orders will be delivered within 5 working days

- We will send you a dispatch notification as soon as your order is with the courier. If you require further information, please email delivery@fitness-superstore.co.uk.

- Requesting a cancellation, please email refunds@fitness-superstore.co.uk. Provided goods have not already left our warehouse, refunds will be processed within 48 hours.

- All our stores are re-opening on Monday 12th April 2021 as per latest Government lockdown guidance.

- Customer orders placed online cannot currently be collected from our Northampton Distribution Centre. 

- Due to lockdown measures, one man items travelling to Guernsey may be be disrupted.

 

Current Standard Delivery Timeframes

 

Delivery Type Working days from order to despatch* Working days from despatch to delivery* Total working days from order to delivery*
One man 2-3 1-2 3-5
Two man 3-4 Calendar date chosen by customer See date at checkout
Kerbside pallet 2-4 2-3 4-7

 

NB: Should you require a faster delivery service see our express delivery options at checkout.

If your question is not answered above, just visit our Contact Us page for the email address of all Customer Service departments, and a member of our team will be in touch as soon as possible to assist you further.

Thank you for choosing to shop with Fitness Superstore!

 

Kind Regards,

Fitness Superstore